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FAQ's

Ideally, the orders are delivered within 5-6 business days from the date of placing the order. However, the time taken for delivery can vary depending upon the pin code of the area where the order needs to be shipped. Orders in bulk are usually sent via courier. For more details, you can write to us at info@cricketvilla.com in our contact section.

Yes, you can. If a product goes out of stock, then we try our level best to make it available in stock. You can order it and keep it in cart and when the product is available, you can take the order process ahead, else the transaction will not proceed.

Refund option is available but it comes with conditions. If you didn’t like the product or the wrong product got delivered, you can opt for refund. Cases in which the product has been used will not be refunded. Also you can raise a refund or return request within 5 days starting from the day your order has been received.You can call our customer care to raise a refund request stating valid reasons for the same.

The warranty that the product comes with is mentioned in the description of the product. Kindly see the warranty information before ordering the product. Most warranty claims needs to be addressed in the store of the respective brand. Cricketvilla.com covers limited warranty of the products. All manufacturing defect products are covered under our refund and replacement policy.

There is a standard size chart available on the internet as well as in the description of the product . Please refer to it before making any order to avoid problems of exchange later on.

You can call on our number available on the contact information that you can find on the bottom of the webpage. Kindly inform us as soon as possible. You will be notified about why you received such an amount and if the mistake is on our part, we will rectify it as soon as possible.

Yes, you can always write to us about product's specifications before ordering or after ordering too.You can always ask for customisation regarding ,weight,grade and shape of a particular product you want.

DELIVERY of time

The shipping cost depends on the location at which the product is shipped and also on weight and size of the product.

Express Delivery services are limited to a few locations only. You can check this with the customer care if your location is in the list.

Sure, you can. At the time of the checkout, you can enter the address of the recipient and make sure you pay at the time of order if you intend to gift something to someone.

In such case, the person who is at your door will drop a note requesting you for a call back at a number mentioned in the note.

If such a case arises, we request you do not accept the package. You will be sent a new product with seal intact. However, we assure you that cases like these are dealt with quite seriously and we will take care that it does not happen.

When your package does not get delivered even after the date of delivery, you can call our customer care or drop a mail to us and we will look into the matter. We request you to enter the details of the address correctly in order to avoid such cases from happening.

Although we do not encourage such an act, but yes you can. In such a case, you will be liable to pay some charge and the rest can be refunded to you within 5 working days.

PROMOTIONS & DISCOUNTS

We take orders in bulk as we understand that academy, institutions and organizations may require a greater amount of goods in order to train or provide sports facility to their students or people. If your requirement is in bulk, please contact us and we shall offer you attractive rates for your bulk purchase depending upon the quantity you need. You can find the contact details in our contact information section at the bottom of the webpage.

If there is any promotion for our side, we distribute discount vouchers and the same is accepted during the checkout and payments of your orders.

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